Return and Exchange

Luxury Indian Hair accepts returns and exchanges if the package is returned in the original condition and has not been modified. We understand that you may have some questions regarding our return and exchange policy; hence, here are some FAQs:

1. What is the return or exchange period?

You can return or exchange the package within 7 days of the date you received it. However, we only accept the return and exchange if the package is in its original condition as it was shipped.

2. Is my package qualified for a return or exchange?

We accept return and exchanges within the 7 days of the package delivered, only if the following conditions are met:

The product should not be tempered in any way. We will not accept the hair products back if they have been used or altered, such as combed, brushed, cut, picked, or washed.
The customer must be ready to bear the cost of shipping back to us.
Luxury Indian Hair is not responsible or liable for any damages that occur in transit of goods being returned.

3. What is the return or exchange process?

For the return or exchange of the product, you have to email us at help@luxindianhair.in

4. Do I have to pay for the shipping charges of my return or exchange?

If you want to return or exchange the product, you have to bear returns or exchange shipping charges for the product. Also, we suggest that you track the shipping because we are not liable for any lost returns.

Note: If the product got damaged or lost while in the return shipping, then we will not be able to accept the return or exchange and the customer has to bear all the incurred cost.

5. Within how many days my refund will be processed?

Once we have the tracking number of the return package that has been shipped, we wait for the return package arrival. As soon as we receive the package, we inspect for no damage or alteration, and if everything is in the original type, we will initiate credits in points form of the approved amount. The same will credited to your account with us immediately. However, we will not be returning the shipping amount.

As mentioned earlier, please update the order related information as quickly as possible because we only accept modification with 24 hours of order placed. The following points need to be also considered before placing or returning an order.

If the item purchased is under sale, then you cannot cancel or change it.
Items purchased on sale cannot be returned or exchanged.
You cannot cancel the previous order to avail of the sale.